GP services are being reorganised so that patients who may have COVID-19 are kept separate from patients who don’t. For example, practices are continuing to provide childhood immunisations and it is important this takes place in an environment as free from contamination as possible.
As a result of these changes, patients who need a face to face appointment may need to attend a surgery location which is different from their usual registered practice. We recognise this may cause some inconvenience to patients and we are grateful for your patience as the NHS grapples with the challenge of COVID-19.
We have made the decision to limit access to the surgery to patients by ensuring that they are assessed by a Clinician first. This is for the safety of all patients and our staff. All requests for face to face appointments with a GP will be assessed by telephone first.
However, if you do have a face to face appointment booked then please do not come to the surgery if you subsequently develop symptoms of high temperature or a cough. Please phone and cancel the appointment in these circumstances.
We can not allow patients who do not have a booked appointment to walk into the surgery.
Going forward we will be changing regular reviews to telephone consultations where possible including any appointments already booked over the next few weeks. We will also be exploring the use of video consultations and online consultations.
With regards to nurse appointments, at the moment we are continuing with childhood immunisations, dressings, smears, and monitoring of patients on high-risk medications (e.g. warfarin and methotrexate). The nursing team will be looking at changing routine reviews for things like asthma, COPD, CHD and diabetes to phone call reviews. We will not be offering ear syringing procedures or Doppler’s for the time being.
With regards to repeat prescriptions, please do not order medications early as this will cause supply issues and may cause harm to other patients. Please order 7-10 days before you need your medication so our pharmacies can cope with the demands of the current situation and let you know if there is a dispensing problem. If you need to drop a paper prescription to the surgery, please LEAVE IT IN THE POST BOX and do not enter the surgery.
Finally, we appreciate that this is a time of great anxiety for everyone, and ask that you are patient with all members of our team who are working under incredibly challenging conditions. The situation and associated guidance is changing rapidly so please bear with us.
Thank you for your support and understanding.
Creech Medical Centre