Appointments during Covid-19
We want to keep you safe while making sure that you access the care that you need.
We are doing things a bit differently. We want you to be prepared so that you get the best service from us.
We are encouraging our patients to use our online consultation platform. If you are not sure what this is or where to find it, then please visit our website and all of the information is on there. This saves you having to call the practice and you can start your consultation any time that suits you. We will usually respond to your request within 48 hours.
If you would rather call the practice then here’s what to expect:
- You will need to be prepared to tell our healthcare team about your symptoms or your concerns
- There are a few ways that we will respond to your request depending on what it is
- You will receive a call back to explain what to do next
- This could be advice over the phone, a video call or we’ll ask you to come into the surgery.
- If you are asked to come into the surgery, our helpful staff will explain over the phone what precautions we are making to keep you safe. You may be given instructions e.g. to stay in your car until you are called into the practice
- You may need to wait a little longer than usual because our clinicians will need to change their protective clothing and clean the consultation room, in-between visitors.
- Our staff will look different as they will be wearing protective clothing e.g. mask, visor, scrubs, aprons and gloves.
- Our staff are continuing to work in the surgery, but our surgery doors may not be open to limit the number of patients that come into the surgery. This means we can meet government social distancing rules and help keep you and our healthcare team safe.
- You will be asked to wear a face-covering before coming into the building (unless you are exempt).
- All our patients are very important to us. The practice team are working extremely hard to provide high-quality healthcare. We are receiving a very high volume of calls and enquiries and we ask you are even more patient with us while we make sure that everyone is kept safe.
- If you need urgent healthcare advice or treatment, please don’t delay. Call or visit NHS 111 online, or in an emergency call 999.
General Appointment Information
We run all our surgeries by an appointment only system. Routine appointments can be booked in advance and urgent appointments can be made on the day by telephoning the surgery.
We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor. We also have two Advance Paramedic Practitioners who can treat a wide range of problems. Who can treat minor injuries, musculoskeletal problems, eye symptoms, chest issues and colds, family planning, ear, nose and throat problems, eye symptoms, headaches, stomach and bowel symptoms and bladder problems. They can also prescribe medication where appropriate.
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.
We offer a small number of appointments for patients who find it difficult getting to the Surgery during normal hours. Please enquire at reception to book these routine appointments
You can now book and cancel appointments online. You will need to register with the practice before using this service. Please note online appointment booking has been suspended due to Covid-19.
If your appointment is related to depression, stress or other mental health problems please book a 20-minute appointment.
Please also book one 10 minute appointment for one problem – if you have more than one problem to discuss please book two consecutive appointments.
Due to Covid-19 all appointments will be triaged by a clinician via telephone or video consultation to assess whether it is clinically necessary for you to be seen at the surgery in person.
1.Routine – booked in advance via on-line access, by telephone or in-person. Expect to wait up to three weeks for a routine appointment (this can be longer if one of our clinicians is on holiday). Available up to 6-8 weeks in advance
2.Urgent on the day – booked via telephone, available in the morning and afternoon on the same day when your medical need is such that you cannot wait for a routine appointment. These are filled on a first-come, first-served basis (Although we try to accommodate everyone, if all available scheduled urgent appointments are filled when you call, and if you can wait you may be asked to call back early the next day)
We also now offer ‘Improved Access’ appointments. Please see the link below for more information.
Improved Access Appointments
You can access some appointments in the evenings 6.30-8pm and on Saturday mornings if you are registered at a practice in the Taunton, Wellington & Wiveliscombe area.
Patients who need to consult a clinician in the evening or at the weekend can enquire about appointment availability by talking to the receptionist at your registered surgery during normal opening hours. This consultation may be with a Practice in the Taunton area and may not be your registered practice.
How do I book an appointment?
If you need to access these appointments then please ring your usual surgery telephone number. The receptionist will be able to advise on appointment availability.
In Taunton, Wellington & Wiveliscombe are the following practices are currently involved in this scheme:
College Way Surgery
Creech Medical Centre
Crown Medical Centre
French Weir Health Centre
Lister House Surgery
North Curry Health Centre
Qautock Vale Surgery
St James Medical Centre
Taunton Vale Health Care
Warwick House Medical Practice
Wellington Medical Centre